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Shipping & Returns

 

Defective Product and Returns or Credit Due to Our Error

 

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived if it is an error on our part.

 

When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

**We must be notified within 24 hours of receipt of your order of any errors.



Shipping

 

Fees:  Shipping is calculated by weight for each order.

          All USA orders that are $30.00 and over get FREE Shipping!

          International Customers can select pay by invoice / in store before paying to get a shipping quote

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  If your country is not listed in the shipping field please contact us at sales@decoupagedesignsusa.com for a shipping quote.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


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