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Shipping & Returns

 When Do We Ship Your Order: Monday thru Early Saturday 

  • We want you to get your purchase as soon as possible.  Orders are normally shipped within 2 business days from the time we receive your order.  There may be a delay if it's during a holiday.  If orders are received on Fridays after noon likely shipping day will be the following Monday.
  • Delays in delivery from the Post Office are of no fault of ours.  We cannot control if the Post Office has a transit delay in delivering your order, however we are here to assist you in anyway that we can as we very much value your business.
  • First Class or Standard Mail could take up to 8 days to arrive, maybe more depending on Postal Services loads
  • Priority Mail normally arrives within 2 days.

Defective Product and Returns or Credit Due to Our Error

  • You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived if it is an error on our part.
  • When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.


**We must be notified within 24 hours of receipt of your order of any errors.



Shipping Costs:

  •  Fees:  Shipping is calculated by weight for each order.  Orders under 1 pound or $30.00 USD range from $3.50 to $4.50 for shipping.
  •           All USA orders that are $30.00 and over get FREE Shipping!

          International Customers can select pay by invoice / in store before paying to get a shipping quote

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  If your country is not listed in the shipping field please contact us at sales@decoupagedesignsusa.com for a shipping quote.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Customs clearance

All orders placed and delivered in countries non-USA (not members of the United States of America) may be subject to customs charges.Please keep in mind that any fees or other costs imposed by Customs of destination are separate from shipping charges and not included on freight costs, they are at customer's charge and under your responsibility. These costs vary from country to country, you should contact your local customs office with any questions.


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